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Melbourne Office Furniture - large company layouts

Call Centre Design Tips

When planning an office furniture fit out for your Melbourne call centre, save yourself a headache down the track and take time now to consider a couple of important points. Employee satisfaction is paramount, but is something often overlooked. This leads to staff frustration and retention issues, meaning constant rehiring and retraining. The right office furniture layout is another key consideration. You don’t want to end up with a poorly designed arrangement that doesn’t work for your team or your office space. Fortunately there are a few simple ideas you can incorporate that will help make your call centre fit out more effective.

 

Your Team:

Call centres tend to experience high staff turnover, and general employee discontent leading to poor customer service. With so many staff members in one team, individuals can end up feeling like a number instead of a valued employee. So install whiteboards and pin boards for team leaders to use as visual reminders of goals and rewards, or for friendly team competitions to help keep staff motivated. One of the main complaints from call centre staff is not having the right tools to do their job properly. Ensuring staff are trained in correct procedures and providing simple comforts, like ergonomic chairs and monitor arms, can make the life of a call centre agent just that much more pleasant.

 

Furniture Layout

The office furniture layout you choose for your Melbourne call centre, will depend on the operating needs of your team and shape of your office. The Row layout is the most simplistic design. Consisting of desks lined up in rows, this option is great for staff that operate on their own or in narrow office space. Desk clusters offer a more interesting design. Common clusters include Quad layouts, four straight or corner desks grouped together; and 120 degree desks, in either 3 or 6 person set-ups. Clusters are ideal for staff who need to collaborate or when you have the space and want to make it interesting. There are pros and cons to each option, so make sure you utilize the expertise of your fit out specialist to make the best choice for you.

 

Extra Tips:

Choose a bright and energetic colour scheme for your Melbourne call centre that encourages a warm and welcoming atmosphere. You want your staff to look forward to coming into the office everyday. Provide a café/breakout area. This is not only great to give your staff somewhere to eat lunch, but it also offers them a welcome relief from the phones if they have to deal with tough customers. And depending on the size of your team, you may also need a separate room or two set up for meetings and training. Gridline Partitioning is an easy way to incorporate these rooms if your office space is open plan.

 

Solve your staff satisfaction and retention issues before they happen with these simple solutions. And save yourself the heartache of fixing your layout down the track by getting it right the first time. Make your Melbourne call centre capable, with the help of a fit out expert from Office Vision today.

Your Design:

The office furniture layout you choose for your Melbourne call centre, will depend on the operating needs of your team and shape of your office. The Row layout is the most simplistic design. Consisting of desks lined up in rows, this option is great for staff that operate on their own or in narrow office space. Desk clusters offer a more interesting design. Common clusters include Quad layouts, four straight or corner desks grouped together; and 120 degree desks, in either 3 or 6 person set-ups. Clusters are ideal for staff who need to collaborate or when you have the space and want to make it interesting. There are pros and cons to each option, so make sure you utilize the expertise of your fit out specialist to make the best choice for you.

 

Extra Tips:

Choose a bright and energetic colour scheme for your Melbourne call centre that encourages a warm and welcoming atmosphere. You want your staff to look forward to coming into the office everyday. Provide a café/breakout area. This is not only great to give your staff somewhere to eat lunch, but it also offers them a welcome relief from the phones if they have to deal with tough customers. And depending on the size of your team, you may also need a separate room or two set up for meetings and training. Gridline Partitioning is an easy way to incorporate these rooms if your office space is open plan.

 

Solve your staff satisfaction and retention issues before they happen with these simple solutions. And save yourself the heartache of fixing your layout down the track by getting it right the first time. Make your Melbourne call centre capable, with the help of a fit out expert from Office Vision today.

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